Privacy Policy

Last Updated: April 2025

1. Introduction

At KRAZ Innovations LLC ("KRAZ," "we," "us," or "our"), we are committed to protecting your privacy and personal data. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your information when you visit our website, use our applications, or engage with our services.

We build playful, people-first experiences such as Kloos and other games. We aim to collect only the data we need to operate, improve, and keep those experiences safe, and to do so with transparency.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you choose to share when you:

  • Contact us through our website
  • Sign in or create an account
  • Communicate with our support team

This may include your name, email address, and display name (including details provided through Google sign-in).

2.2 Information Collected Automatically

We collect limited technical information when you use our website or games. This helps us operate features, keep things secure, and understand how our experiences are used.

  • Basic usage metrics (such as session activity or feature usage)
  • Device and network information for security and performance
  • Local storage on your device for settings or gameplay preferences

2.3 Information Related to Our Games

For Kloos and other games we provide:

  • Gameplay data such as progress, results, or in-game settings
  • Account identifiers needed for multiplayer or personalization
  • Security logs to prevent abuse and keep services reliable

If you make a purchase, payment processing is handled by a third-party provider. We do not store full payment card details.

3. How We Use Your Information

We use the collected information for limited purposes:

  • To provide, maintain, and improve our services
  • To process transactions and send related information
  • To respond to your inquiries and support requests
  • To send service-related communications
  • To understand how our services are used (in aggregate form)
  • To protect against fraudulent or illegal activity
  • To comply with legal obligations

We do not sell your personal information. We also do not rent or trade it to third parties.

4. Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect your information. No system can be 100% secure, but we work hard to keep your data safe.

We retain information only for as long as needed to provide our services, comply with legal obligations, and protect our legitimate business interests.

5. Data Sharing and Third Parties

We share your information only in limited circumstances:

  • Service Providers: We may share information with trusted vendors who help us operate our services (for example, hosting or payment processing), subject to confidentiality obligations.
  • Business Transfers: If KRAZ is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your information.
  • Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.

We choose third-party services carefully and only share what is necessary to operate the services.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access and receive a copy of your personal information
  • The right to rectify or update your personal information
  • The right to request deletion of your personal information
  • The right to restrict or object to our processing of your personal information
  • The right to data portability
  • The right to withdraw consent at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days. There may be circumstances where we cannot fulfill your request, but we will explain the reasons if that is the case.

7. Cookies and Similar Technologies

We use cookies and similar technologies sparingly and only to make the site and services work properly. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may not function properly.

8. International Data Transfers

KRAZ is based in the United States, and we process and store information on servers located in the United States and potentially in other countries. By using our services, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules than those of your country.

When we transfer personal information outside of the European Economic Area or the United Kingdom, we use appropriate safeguards to protect your information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where required by law, we may provide more prominent notice.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

KRAZ Innovations LLC
Email: privacy@krazinnovations.com

We will respond to your inquiry as soon as possible, typically within 5 business days.

11. For California Residents

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information. These include:

  • The right to know what personal information we collect and how it is used
  • The right to delete personal information
  • The right to opt-out of the sale of personal information
  • The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

12. For European Economic Area (EEA) Residents

If you are located in the EEA, you have rights under the General Data Protection Regulation (GDPR). In addition to the rights listed in the "Your Rights and Choices" section, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.

The data controller for your information is KRAZ Innovations LLC, located at [Company Address].